Harmer Intelligence (“we”, “us”) operates harmerintelligence.com. This policy explains what personal information we collect through the site, why, and how we protect it. We follow the ten fair information principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Information you give us. When you use the booking form, request a call or email us, we receive your name, firm, role, email address and whatever you write about your needs.
- Newsletter requests. If you ask to receive our monthly notes, we keep your email address for that purpose until you unsubscribe.
- Site analytics. With your consent, we use Google Analytics 4 to understand which pages are read and how visitors arrive. Analytics cookies are set only after you accept them in the notice at the bottom of the page. IP addresses are not stored by Google Analytics 4.
- Technical logs. Our hosting provider records standard server logs (IP address, browser, pages requested) for security and reliability. These are retained for a limited period by the provider.
Why we collect it
To respond to you, arrange and conduct the conversation you asked for, send the notes you requested, and understand how the site is used so we can improve it. We do not use your information for any other purpose without asking first, and we do not sell or rent personal information.
Consent
Providing information through a form or email is consent to use it for the purpose described at the point of collection. Analytics cookies require a separate, explicit acceptance. You may withdraw consent at any time by contacting us or by clearing cookies in your browser; withdrawal may limit what we can do for you.
Who sees it
Your information is seen by Harmer Intelligence and by the service providers we use to run the site, receive form submissions, send email and schedule calls. Those providers process data on our behalf under their own terms and may store it outside Canada, including in the United States, where it is subject to the laws of that jurisdiction. We select providers with appropriate contractual and security commitments. We do not share personal information with the other Harmer Enterprises businesses unless you ask us to.
How long we keep it
Enquiry and call information is kept for as long as we are in conversation with you and for a reasonable period afterward in case you return, after which it is deleted. Newsletter addresses are kept until you unsubscribe. Analytics data is retained for fourteen months.
How we protect it
The site is served over HTTPS. Access to enquiries is limited to people who need it to respond to you. Client work performed under an engagement is governed by a separate agreement with its own confidentiality and data-handling terms.
Your rights
You may ask what personal information we hold about you, request a correction, or ask us to delete it. Write to hello@harmerintelligence.com and we will respond within thirty days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Changes
If this policy changes, the effective date above will be updated. Material changes will be noted on this page.
Contact
Harmer Intelligence
5301 Main Street, PO Box 460
Clarington, Ontario L0B 1M0
1.800.723.2138
Hello@harmerintelligence.com